In the two years that I have worked at Blue Marble Geographics, the question I have been asked most often is, “Can I move my Global Mapper license to another computer?” Since this is such a popular question, I would like to walk through the license removal process and explain our guidelines around moving your license.
So to start with, the answer is yes, Global Mapper licenses can be moved* by following the instructions below.
Verifying the Global Mapper License Removal
To initiate the Global Mapper License Removal process, open Global Mapper on the machine you wish to remove the license from, click the Help menu, and select Release/Remove License. Once the removal is complete your license file will be replaced with a removal code. The Release function will also copy this code to your computer’s clipboard. Please send a text copy of this code to firstname.lastname@example.org.
If the computer is offline or the removal confirmation does not automatically complete for some reason, the removal code will be contained in your hidden files, in a folder named ‘GlobalMapper.lic_removed.’ In most computers, the file can be found in the following folder location: C:\ProgramData\GlobalMapper\GlobalMapper19.
Finding a Hidden Removal Code
If you can’t find this folder, you may have your hidden files… well, hidden. But no worries, you can unhide them by following the instructions below.
Click the Start button and type Hidden Files in the search bar.
Select “show hidden files, folders, and drives”, and click OK.
Once this has been done, you will be able to locate the Program Data folder on your C: drive, and you can send us a copy of your GlobalMapper.lic_removed file. We will then verify the removal of your license and you will be able to move your license to your new computer.
Important Things to Keep in Mind When Moving Your License
What version do you have? Is it a legacy version or is it covered under under the Maintenance and Support agreement?
Blue Marble no longer supports legacy versions of Global Mapper. This means that if you are using version 17 or older, we will not provide licensing assistance or distribute the installation files. If you no longer have the installation files, are unable to run the removal tool, or are not able to provide us with a removal code, we encourage you to upgrade to the current version, as we are no longer able to provide support for your legacy version.
What kind of machine is the license moving to? A desktop, laptop, or a tablet?
Global Mapper and Geographic Calculator need to be licensed to a computer with a stable Ethernet port. If you are not sure if you have a stable port, please contact Authorize@bluemarblegeo.com for assistance.
How many times have I moved my license?
When you are getting ready to move your license, think about what type of license you own. What version is it? Is it node-locked or floating? These are important questions because the node-locked license is limited to three relocations.
Would now be a good time to move to the latest release?
Yes! We always recommnend that customers upgrade to the current release. If you would like to try v19 before you buy it, we would be happy to provide a two-week, fully functional evaluation license. To request an evaluation license today, please contact email@example.com .
Different Licenses, Different Range in Mobility
I know what you are thinking, what about the * at the beginning of this post? That * means that different license types are less mobile than others. For example, the single user node locked license can only be moved two times a year, while a single user floating license can be moved an unlimited number of times if the removal procedure is followed.
For more information on Blue Marble’s licensing solutions please check out this blog.
If you have any questions about moving your license please contact Authorize@bluemarblegeo.com or call +1 (207) 622- 4622 ext. 1144.
Rachael Landry is one of Blue Marble’s license gurus on the official Sales Support team. She is one of the people you are most likely to work with when you call or email our office, and she is always ready to answer your questions.
Please send all your fan mail to firstname.lastname@example.org.