What is Maintenance and Support and How Does it Affect Me?

Global Mapper TrainingChelsea E | Projections
Global Mapper open on a laptop in a training course conducted by Blue Marble Geographics’ applications specialists. Maintenance and Support, along with the knowledgebase, videos, and self-guided training, allows users to access the expertise of Blue Marble’s experts.

If you have purchased Global Mapper and/or the LiDAR Module in the last two years, you have heard from our sales team regarding Maintenance & Support (M&S). But you may find yourself wondering, “What is Maintenance and Support and how does it affect me?”

The “Maintenance” Part – Keep your version of Global Mapper up-to-date

Longtime users know that, with every purchase or upgrade of Global Mapper includes a year of technical and licensing support. This support, along with our knowledgebase, videos, and self-guided training, allows users to explore and experience all Global Mapper has to offer. With customers in mind, we updated our support model in summer of 2017 with a 12-month M&S plan that begins on the date payment is received for an order. M&S now includes all version releases of the software within that 12-month period, allowing customers to utilize the most current version of Global Mapper.

The “Support” Part – The Blue Marble Tech Team is here for you

In addition to providing users access to the most current version of Global Mapper, M&S also includes the unparalleled technical and licensing support we are known for offering. Our technical team is ready to answer any questions you might have, from format questions, to complex workflow scenarios, in a timely manner. Technical Support is not a substitute for training. We offer many training solutions both in person and virtually. For more information please visit https://www.bluemarblegeo.com/solutions/geodesy-training.php .

Maintenance and Support Renewals and License Structure

This M&S model also provides customers with the option to renew their support every year. Some of you will likely have received emails from us in the past few months letting you know that your support has ended, and explaining how to renew your subscription. Please contact the sales team with questions about the renewal option, coverage period, or how to purchase additional licenses.

I’m sure many of you are thinking that since Global Mapper has a perpetual license structure, “How will Maintenance and Support affect that model?” Rest assured it will not affect your license. However, the level of support that you receive is directly related to the status of your M&S. If your M&S is out of date, Blue Marble’s technical and licensing support teams may be unable to assist you.

Blue Marble strongly encourages you to stay up-to-date with M&S, so that you have access to the best software we have to offer. Staying current guarantees the highest level of software support and service, and that you are receiving the latest software fixes and enhancements.

In the coming weeks Global Mapper 20.1 will be released. Are you eligible to use all the great features and enhancements the new release has to offer? Users with current M&S coverage will need to download and license this version of Global Mapper. If your M&S is out of date or if you have questions about the status of your Global Mapper license, please contact orders@bluemarblegeo.com.

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