What is Maintenance and Support and How Does it Affect Me?

Global Mapper TrainingChelsea E | Projections
Global Mapper open on a laptop in a training course conducted by Blue Marble Geographics’ applications specialists. Maintenance and Support, along with the knowledgebase, videos, and self-guided training, allows users to access the expertise of Blue Marble’s experts.

If you have purchased Global Mapper and/or the LiDAR Module in the last two years, you have heard from our sales team regarding Maintenance & Support (M&S). But you may find yourself wondering, “What is Maintenance and Support and how does it affect me?”

The “Maintenance” Part – Keep your version of Global Mapper up-to-date

Longtime users know that, with every purchase or upgrade of Global Mapper includes a year of technical and licensing support. This support, along with our knowledgebase, videos, and self-guided training, allows users to explore and experience all Global Mapper has to offer. With customers in mind, we updated our support model in summer of 2017 with a 12-month M&S plan that begins on the date payment is received for an order. M&S now includes all version releases of the software within that 12-month period, allowing customers to utilize the most current version of Global Mapper.

The “Support” Part – The Blue Marble Tech Team is here for you

In addition to providing users access to the most current version of Global Mapper, M&S also includes the unparalleled technical and licensing support we are known for offering. Our technical team is ready to answer any questions you might have, from format questions, to complex workflow scenarios, in a timely manner. Technical Support is not a substitute for training. We offer many training solutions both in person and virtually. For more information please visit https://www.bluemarblegeo.com/solutions/geodesy-training.php .

Maintenance and Support Renewals and License Structure

This M&S model also provides customers with the option to renew their support every year. Some of you will likely have received emails from us in the past few months letting you know that your support has ended, and explaining how to renew your subscription. Please contact the sales team with questions about the renewal option, coverage period, or how to purchase additional licenses.

I’m sure many of you are thinking that since Global Mapper has a perpetual license structure, “How will Maintenance and Support affect that model?” Rest assured it will not affect your license. However, the level of support that you receive is directly related to the status of your M&S. If your M&S is out of date, Blue Marble’s technical and licensing support teams may be unable to assist you.

Blue Marble strongly encourages you to stay up-to-date with M&S, so that you have access to the best software we have to offer. Staying current guarantees the highest level of software support and service, and that you are receiving the latest software fixes and enhancements.

In the coming weeks Global Mapper 20.1 will be released. Are you eligible to use all the great features and enhancements the new release has to offer? Users with current M&S coverage will need to download and license this version of Global Mapper. If your M&S is out of date or if you have questions about the status of your Global Mapper license, please contact orders@bluemarblegeo.com.

How to Move Your Global Mapper License

Global Mapper Desktop Icon
One question that our sales team is often asked is if they can move their Global Mapper license to another computer.

In the two years that I have worked at Blue Marble Geographics, the question I have been asked most often is, “Can I move my Global Mapper license to another computer?” Since this is such a popular question, I would like to walk through the license removal process and explain our guidelines around moving your license.

So to start with, the answer is yes, Global Mapper licenses can be moved* by following the instructions below.

Verifying the Global Mapper License Removal

To initiate the Global Mapper License Removal process, open Global Mapper on the machine you wish to remove the license from, click the Help menu, and select Release/Remove License. Once the removal is complete your license file will be replaced with a removal code. The Release function will also copy this code to your computer’s clipboard. Please send a text copy of this code to authorize@bluemarblegeo.com.

If the computer is offline or the removal confirmation does not automatically complete for some reason, the removal code will be contained in your hidden files, in a folder named ‘GlobalMapper.lic_removed.’ In most computers, the file can be found in the following folder location: C:\ProgramData\GlobalMapper\GlobalMapper19.

Finding a Hidden Removal Code

If you can’t find this folder, you may have your hidden files… well, hidden. But no worries, you can unhide them by following the instructions below.

Click the Start button and type Hidden Files in the search bar.

After clicking the Start button, type Hidden Files in the search bar.

Select “show hidden files, folders, and drives”, and click OK.

Hidden Files Location in Global Mapper
In the Folder Options window, select “show hidden files, folders, and drives”, and click OK.

Once this has been done, you will be able to locate the Program Data folder on your C: drive, and you can send us a copy of your GlobalMapper.lic_removed file. We will then verify the removal of your license and you will be able to move your license to your new computer.

Removal code location
The Program Data folder can be located on your C: drive, and you can send Blue Marble a copy of your GlobalMapper.lic_removed file.

Important Things to Keep in Mind When Moving Your License

What version do you have? Is it a legacy version or is it covered under under the Maintenance and Support agreement?

Blue Marble no longer supports legacy versions of Global Mapper. This means that if you are using version 17 or older, we will not provide licensing assistance or distribute the installation files. If you no longer have the installation files, are unable to run the removal tool, or are not able to provide us with a removal code, we encourage you to upgrade to the current version, as we are no longer able to provide support for your legacy version.

What kind of machine is the license moving to? A desktop, laptop, or a tablet?

Global Mapper and Geographic Calculator need to be licensed to a computer with a stable Ethernet port. If you are not sure if you have a stable port, please contact Authorize@bluemarblegeo.com for assistance.

How many times have I moved my license?

When you are getting ready to move your license, think about what type of license you own. What version is it? Is it node-locked or floating? These are important questions because the node-locked license is limited to three relocations.

Would now be a good time to move to the latest release?

Yes! We always recommnend that customers upgrade to the current release. If you would like to try v19 before you buy it, we would be happy to provide a two-week, fully functional evaluation license. To request an evaluation license today, please contact orders@bluemarblegeo.com .

Different Licenses, Different Range in Mobility

I know what you are thinking, what about the * at the beginning of this post? That * means that different license types are less mobile than others. For example, the single user node locked license can only be moved two times a year, while a single user floating license can be moved an unlimited number of times if the removal procedure is followed.

For more information on Blue Marble’s licensing solutions please check out this blog.

If you have any questions about moving your license please contact Authorize@bluemarblegeo.com or call +1 (207) 622- 4622 ext. 1144.


Rachael Landry

Rachael Landry is one of Blue Marble’s license gurus on the official Sales Support team. She is one of the people you are most likely to work with when you call or email our office, and she is always ready to answer your questions.
Please send all your fan mail to orders@bluemarblegeo.com.