Global Mapper Licenses and You!: Single User and Network Licenses

Illustration by Chelsea Ellis
How do you choose what Global Mapper license is best for you? It’s simple. All you have to do is ask yourself a few quick questions.

Congratulations, you have decided to evaluate Global Mapper! You know that Global Mapper will be a great addition to your workflow. But now you face a decision; what kind of license do you need? We can help you find a license solution that will work best for you! Who are we? We are Carrie and Rachael, sales support specialists and unofficial license gurus. So, we know when it comes to selecting a license solution there are a few questions that you need to ask yourself: How many computers do I want to license? Do you need to access the software remotely? Do you want to share the software with co-workers?

How many computers will the software be on?

A seemingly simple question can save you time and money. If you are purchasing the software for yourself, and the license will reside on one computer, then a single user license, sometimes called a node locked license may be the best option for you!

Illustration by Chelsea Ellis
How many computers will the software be on? If you are purchasing the software for yourself, and the license will reside on one computer, then a single user license may be the best option for you.

The Single User Machine Locked license is registered to one computer. The license itself is written to your computer’s Ethernet port (using the MAC ID and the MAC ID must be static). However, if you have a Windows 2 in 1 laptop or tablet you may have difficulty licensing your computer. This is because some of these devices might not have a stable Ethernet port. Should you encounter this problem, please contact our licensing team at authorize@bluemarblegeo.com.

If you have a single machine license and need to move it to another computer, there is a license removal tool you must use in order to generate the proper removal code needed to complete this process. This process can be automated; both the old and new machines must be connected to the internet during the removal or activation process. This allows your computer and the application to properly and quickly communicate with our licensing server. If you re-image your machine, perform an operating system upgrade, and/or change hardware, please properly remove the license BEFORE any updates are made. Please note that remote desktop (RDP/RDS) is incompatible with a single user license. If you are looking to utilize RDP/RDS, our network server licenses are compatible with this functionality.  The single machine license can be moved twice per year.

If you need to frequently move the license or share it with others, keep reading for more licensing solutions.

How many people will need access to the software?

Do you have multiple people who need to access the software? Are they all in one office? Are they at different locations? Do they work from home on a remote desktop? Do you have a limited budget and want to get the most software for your buck? If you answered yes to one or more of these questions, then a network license may be the answer for you! Network licenses are sold at a minimum of two seats.  We haven’t run into a maximum seat limit yet so if you need 100 seats, not a problem!

Global Mapper network licenseIllustration by Chelsea Ellis
The network license can be shared not only internally but also across office locations and the seat count is the number of concurrent licenses (users) that can be utilized at one time.

Network Licenses are a convenient and flexible way to manage a pool of licenses. Network licenses are designed to provide broad access to the software where an individual license may actually serve only one person. The network license can serve one or as many as you like depending on how frequently they use Global Mapper. The network license can be shared not only internally but also across office locations and the seat count is the number of concurrent licenses (users) that can be utilized at one time. Heading out of the office? Not a problem, the network license comes with a convenient borrow feature that allows for a license to be “checked out” and used off the network for a set period of up to 90 days. When that expires the license is automatically returned to the server. This feature is perfect for business trips, going out in the field, working from a ship, temporary employees or a vacation. Yes, you can even take Global Mapper on your vacation. Network administrators love this option as there is only one file to maintain and update. No need to track individuals or physical hardware.

If you are thinking to yourself, “these options are not what I am looking for,” that is okay! Blue Marble has four different licensing types, so we have two more options for you to choose from. In our next post we will be covering the USB Dongle and the Single Floating licenses (portable or virtual license with extreme flexibility).

If you want to learn more about how our license options can provide the best return on your investment please contact use directly, we love to talk about licensing! Send an email to orders@bluemarblegeo.com .

Blue Marble Monthly | June 2017 GIS Newsletter

Satellite Imagery

Product News, User Stories, Events, and a Chance to Win a Copy of Global Mapper Every Month

June’s newsletter is all about you, our loyal customers. We lead with a reminder about our user conference series in which you have a chance to mingle with other Global Mapper or Geographic Calculator users and to learn about the latest goings on from inside Blue Marble. We hear from our President on the importance of genuine customer service and the apparent ineptitude shown by certain companies in this regard. Finally we roll out our monthly (and slightly easier) Where in the World Geo-Challenge, giving you a chance to procure your own copy of Global Mapper.

 

2017 Blue Marble User Conference

Blue Marble User Conference

More than just a meeting of customers interested in learning about the latest news from Blue Marble, BMUC is a mutually beneficial forum in which Blue Marble product developers gain valuable insight into the needs and requirements of our customers. If you want to be a part of this discussion and help shape the future of our software, why not sign up for one of the upcoming BMUC events. Later this month we will be gathering in Amsterdam, followed by San Diego in July. Later in the year we will be hosting a BMUC event in our home state of Maine and we wrap up the 2017 BMUC calendar with a special event in Los Angeles in November. For details and to register, visit www.bluemarblegeo.com/bmuc/.

 

Blue Marble team

The Customer Service Conundrum

How many times have you heard a company extolling the importance of customer service while simultaneously subjecting their clients to what could only be described as abuse? While several shocking incidents have made headlines over recent months, these are by no means isolated events. For a small company such a Blue Marble, maintaining a positive relationship with our customers is not merely an aphorism but it is essential for our business. Patrick Cunningham, Blue Marble President, shared some incisive views on the subject in a recent blog post.

 

GeoCalc Mode

Did You Know?

When Global Mapper became part of the Blue Marble product lineup almost six years ago, questions were asked about how it would interact with the company’s flagship software, Geographic Calculator. On the one hand, we had the world’s foremost coordinate management tool and on the other, a powerful, interoperable GIS application. The amalgamation of these two technologies resulted in GeoCalc Mode, in which the geodic capabilities of Geographic Calculator were made accessible from within Global Mapper. Want to see how this works? For Global Mapper users, download a trial copy of Geographic Calculator or vice versa.

 

 

Global Mapper 18.2 - Join us for a webinar

Webinars and Webcasts

As noted last month, version 18.2 of Global Mapper is now available. To formally introduce the new features and functions included in this release, Blue Marble will be hosting a live interactive webinar on June 22 at 2:00 pm (Eastern US time). Join us as we demonstrate new 3D Digitizing functionality, upgrades to the multiview map display, a new hydro-flattening tool for LiDAR Module users, and much more.

Registration is required and space is limited so be sure to sign up today.

 

Geo-challenge

Where in the World?

May’s Where in the World Geo-Challenge was a little more, well, challenging than the previous edition. Nonetheless, many of you were able to correctly identify all five geographic features. To see how well you did, check out the answers here. The winner, randomly drawn, was Brad McKelvey from Engineering Resources LLC. This month, five new features await your perusal.

 

See complete terms and conditions here.

 

We're Hiring! We are looking to add a software developer to our team

Career Opportunities

Ready for a change of scene? Blue Marble is seeking an experienced software developer to join our team of engineers and programmers working on the company’s next generation GIS applications and toolkits. The successful candidate will have an intimate familiarity with low level C++ software development with experience in GIS preferred. For more information on this and other career opportunities, visit www.bluemarblegeo.com/about-us/careers.php.

 

BMUC presentation

Upcoming Events

Visit with Blue Marble at the following events:

Commercial UAV Expo Europe | Brussels, Belgium | June 20 – 22

Blue Marble User Conference | Amsterdam, Netherlands | June 23

AGIT EXPO 2017 | Salzburg, Austria | July 5 – 7

Blue Marble User Conference | San Diego, CA | July 13

LiDAR Module Training | San Diego, CA | July 14

National Association of Counties (NACo) Annual Conference | Columbus, OH | July 21 – 24

Where in the World May 2017 Answers

The Monthly Blue Marble Geo-Challenge

 

Name the capital city? – Athens

Athens

 

Name the island? – Barbados

Barbados

 

Name the mountain? – Mount Fuji

Mount Fuji

Name the country? – Cambodia

Cambodia

Name the body of water? – Straits of Magellan

Straits of Magellan

Tone-Deaf Customer Service and How to Avoid It

The Blue Marble team
The Blue Marble team outside of the Blue Marble Geographics office in Hallowell, Maine in spring of 2016. The corporate culture at Blue Marble is one that is defined by a sense of day-to-day pride in wanting its customers to succeed.

If you were following the news recently, you probably heard some of the customer horror stories coming from United Airlines. First, there were the two young female passengers who were not allowed to board a flight because they were wearing leggings. Second, there was the doctor who was physically removed from a flight and bloodied in the process. Apparently, the removal of the doctor happened because the airline needed to bump four passengers in order to fly some crew members to Louisville. Both of these stories have some nuances to them I am sure, but there is no avoiding the issue that bothers me most about United as a company: both of these incidents reflect a solid tone-deafness to common sense customer service. Both look horrible from a PR perspective; one is sexism and the other is assault. Interactions like these get plastered all over social media and no amount of damage control can counter-act the horrible message they send to customers and prospective customers. Will United continue as a profitable business generating equity for shareholders? Probably. But at what cost to those profits? At what cost to their reputation? What about common decency and the way we are supposed to treat others? If the truth be told, these stories actually were not shocking to me, as I fly quite a bit and many of my colleagues do as well. Our experiences with United range from consistently rude employees to outright harassment. As a company, we have consciously avoided United Airlines (and the former Continental Airlines) for a few years now.

In order to avoid bad customer service decision making, an organization has to recognize the issues that create an atmosphere of utter tone-deafness. My experience with tone-deaf companies is that there are a number of customer service employees who are out-right hostile towards their customers. They appear to not like their jobs. They are possibly over-worked, under-paid, and either given too little power to make decisions or possibly too much. Think about the gate agent or manager who made the decision to stop offering travel vouchers and a hotel stay before the doctor was removed. They started at $400 and a hotel, but there were no takers so they increased it to $800 and a hotel stay. There were still no takers, so rather than increase the offer they randomly selected four passengers to be removed. One has to ask, why did they stop increasing the offer? The result of the fallout from all of this has turned into an out of court settlement that must be much more expensive than a travel voucher. But another question remains; why did they even board passengers if they knew they had over-sold it. If they had bumped people in the gate, whether those people liked it or not, United could have kept them from getting on the plane and likely defused the situation in a more humane manner. But furthermore, one might ask why airlines over-sell flights in the first place. Why is that legal? You shouldn’t be able to sell something you don’t have as a product. That entire concept to me is a catalyst for corporate cultural problems. However, let’s be clear this situation wasn’t even about overbooking, this was an issue where they needed to fly crew to the destination airport to run another flight, yet it is being framed in the context of overbooking which has been a persistent problem for customers for a few years now. If we try and deconstruct the issue of calling the police to physically remove a passenger that did not want to voluntarily give up their seat, what we have in the end are employees who are angry, frustrated and willing to take those frustrations out on their customers. I think companies like this have a problem when their employees do not believe in their product. They don’t care about providing a good customer experience because the message from corporate is to make as much money at whatever cost. This issue to me is the key behind developing poor corporate culture and, for United, that issue will not be easily fixed considering the size of the company.

Our corporate culture is one that is defined by a sense of day-to-day pride in what we do — an interest in our customers succeeding and the science they are tackling every day. We want our customers to succeed, and we want them to be happy with our products.

Blue Marble is a much different company than United. We’re a small company of technology experts located mostly in central Maine. Although we have remote employees across the country, the way we approach our customers has more to do with what it means to live and work in Maine than it does with working for a software company. But this runs deeper than the face of it. Our corporate culture is one that is defined by a sense of day-to-day pride in what we do — an interest in our customers succeeding and the science they are tackling every day. We want our customers to succeed, and we want them to be happy with our products. We like helping them solve their challenges. Yes, we have rules about how we sell our software. We have rules about how we license it. But if you have been a customer of Blue Marble or Global Mapper for a while you know that our rules evolve over time and that we really try to listen to every customer. It can be challenging to satisfy the varied perspectives of some of our customers:  the sole-proprietor surveyor who has been running his business on his own for thirty years on a tight budget versus the lead software procurement person for a multi-national corporation, or the remote sensing GIS government professional for an Africa-based agency. We strive to meet the needs of a diverse, global set of customers every day. Our global audience is where we are similar to United, but that is where it ends. The difference starts with caring about our reputation.

The Blue Marble Vice President of Sales Kris Berglund at the 2017 APPEA Conference and Exhibition. Blue Marble employees are empowered to support their customers, to do quality work, and to feel ownership in it.

I think there are two keys to being successful at that. The first are the products we sell.  Making quality products that solve a problem (at least for business software) is key. But taking pride in the product and standing behind it, as cheesy as it sounds, is essential. Secondly, empowering the people who support our customers to do quality work and to feel ownership in it. I will be the first to admit that this has been something I have had to learn how to do over the years. We work at it every day. I have surrounded myself with a solid management team, but we have also worked together to hire and promote good, smart people who actually want you (our customer) to succeed. If new hires do not buy into that, they don’t stick around. We don’t force it on them, however, we try to build that culture. It takes time. It takes practice. It takes a lot of practice actually. It takes pride as well. But it also means we can’t be tone-deaf. We listen to our employees and we listen to our customers.

All of us at Blue Marble want to make sure we’re doing everything we can to meet your needs so if you have a concern please email us at feedback (link to feedback@bluemarblegeo.com). We will be sure to respond. Thank you for being our customer.


Patrick Cunningham

Patrick Cunningham is the President of Blue Marble Geographics. He has two decades of experience in software development, marketing, sales, consulting, and project management.  Under his leadership, Blue Marble has become the world leader in coordinate conversion software (the Geographic Calculator) and low cost GIS software with the 2011 acquisition of Global Mapper. Cunningham is Chair of the Maine GIS Users Group, a state appointed member of the Maine Geolibrary Board, a member of the NEURISA board, a GISP and holds a masters in sociology from the University of New Hampshire.

Back in the Day Part II: CMYK “flats” and Printing Maps

Four-Color PrintingGraphic by Chelsea Ellis
Four-color printing, also known as “four color process” using CMYK, is a conventional color model for printing, similar to RGB in the digital universe. When cyan, magenta, yellow and black blend together, they create a wide range of tones and hues that you and I interpret as a full spectrum color image.

Welcome back! In my last entry, Back in the Day Part I: Making Paper Maps from Scratch, I barely scratched the surface about how printed maps come together. I talked about scribing roads by hand and creating a duplicate negative image from that artwork. Why a negative image? Well let’s take a step back from the actual content of the map and talk a bit about how the printing process actually works.

Most materials you see printed on paper come from a negative image ­— newspapers, magazines, baseball tickets, paper money, all of it. Printed on paper from some master source that happens to be upside-down and backwards, usually a plate that has been “burned” in a vacuum frame. Some images are black and white, some two-color (black and white and one color) and some four-color, also known as “four color process” using CMYK — a conventional color model for printing, similar to RGB in the digital universe.

So what is CMYK? Sounds like a European hockey team doesn’t it? CMYK stands for Cyan (Cyan or blue, it actually resembles more of a turquoise than anything), Magenta (“process red” that looks more like hot pink), Yellow (enough said), and Key (really, it’s black, but the old timers refer to it as “Key” because the other color plates were registered, or “keyed,” to the black plate during the printing process). When blended together, these four colors create a wide range of tones and hues that you and I interpret as a full spectrum color image.

Four-Color Map PrintingGraphic by Chelsea Ellis
When printing in CMYK, four sets of negatives are required. CMYK stands for Cyan, Magenta, Yellow, and Key (or black). When blended together, these four colors create a wide range of tones and hues that you and I interpret as a full spectrum color image.

When printing a map in CMYK, four sets of negatives are required, organized by color. We call these negatives “flats.”  For example, a set of Cyan flats would contain features that appear blue on a map, such as open water and hydrology. Cyan flats will also contain tones that contribute to compound colors, such as greens and purples. The same principle applies to  magenta, yellow and black flats. We can think of these flats as being similar to layers in digital mapmaking. Each layer adds details to the map, in this case, the flats are adding color. Often times we will have five or six flats for one compound color.

In order to achieve the correct color tone, screens need to be applied to certain map features that we don’t want to print at 100% strength. When we print open water, for example, we use a 10% screen so that when the map gets printed from our open water negative, only 10% of the cyan will print on the paper, resulting in a light blue tone. These screens are measured by percentage and would be merged with other objects in composite form.[c4]

When all of the flats of each color have been composited (burned) on their respective plates (there should be four, right? Cyan, Magenta, Yellow and Black — see?  You’re catching on) The printers take these plates and register them on the press and start printing the “signatures.” A signature, or sig, is basically a printed sheet (both sides) that contains multiple pages. These sheets are then folded in a certain way so that the pages appear in sequence, like a book.  When I was a map technician, each atlas had a good number of signatures that were printed in order (1 through 12 for example), but keep in mind, the total signatures in the job reflected how big the atlas was. Alaska and Texas had over 30 signatures while Maine had only 12 sigs, for example.

After the signatures are printed by all four plates (CMYK), they are then sent along to the bindery where the sigs are trimmed to become one uniform size, then collated and bound into books that you and I recognize.

It’s fair to say that my bosses at the publishing company didn’t trust printers. Whenever we sent atlases for printing, we would order 30,000 or 50,000 books at a time, which, as you can imagine, was an expensive investment. We as publishers, also had to purchase our own paper. so there was no going back if a job got botched. Too many times books would come back with inconsistent blues, reds, greens, you name it.

In order to combat this problem, the map technicians would go on “press checks”, meaning we would QA/QC each signature after the plates were hung and the printing started. If the book had 36 signatures, that meant we did 36 checks. If we were printing 30,000 books, it would take 3-4 hours to print a signature. Every three hours we would be taken into the pressman’s area, shown a printed signature, and sign-off on it before they were given the OK to continue printing. This is what we did every three hours, non-stop, until the job was done. Overnight checks were brutal, and yes sometimes this would go on for days. Plenty of Mountain Dew and Diet Coke, let me tell you.

The golden rule for QA/QC was “CRC”.  COLOR, REGISTRATION, CONTENT.

So after our map  is printed, the books hit the shelves and they start selling like hotcakes. All according to plan, life is good. Then the phone rings in the Revisions Dept., and there’s someone who’s not too happy that their private driveway ended up on page 34.


Kris Berglund

Kris Berglund is currently the Vice-President of Sales at Blue Marble Geographics and has been with the company for over fifteen years. Kris has been involved with digital mapping technology for over twenty years, and demonstrates a diverse level of experience in cartography, geomatics, technical sales & marketing and business development.

Blue Marble Monthly | May 2017

 

River bed

Product News, User Stories, Events, and a Chance to Win a Copy of Global Mapper Every Month

May’s newsletter has a distinct LiDAR flavor. Check out the latest blog post entitled, “Got LiDAR? Now What?” and scroll a little further to find a link to the LiDAR-themed webcast series. Also this month, we ask for your feedback in the Global Mapper user survey and as always, we give you a chance to win a copy of Global Mapper in the Where in the World Geo-Challenge.

 

Global Mapper

Global Mapper Survey

Blue Marble’s product development process has always depended on direct input from users of our software. Now we are giving all Global Mapper users a chance to participate in this process. Follow the link below to complete a short user survey evaluating the capabilities of Global Mapper and its applicability for your day-to-day GIS needs. Perhaps more importantly, you will also have an opportunity to outline any improvements that you would like to see implemented. Five survey respondents, chosen at random, will receive a Global Mapper t-shirt.

 

LiDAR tree imagery

Got LiDAR? Now What?

In recent years LiDAR has emerged from the realm of technical specialists into the public domain. In many situations, data is being collected, processed, and delivered to citizenry lacking in the skills and expertise required to fully exploit the data. In a recent blog post, we addressed this issue by asking the double-barreled question, “Got LiDAR? Now What?”

 

Global Mapper Mobile

Did You Know?

Blue Marble offers a free field data collection and editing tool for GPS-enabled iOS and (soon-to-be) Android devices. Global Mapper Mobile extends the reach of your GIS by allowing a remote workforce to participate in your spatial data management workflow. Simply set up the collection parameters in the desktop version of Global Mapper, send the file to your mobile workforce, and import the collected data into Global Mapper.

 

Geographic Calculator

Product News

Since last month’s Blue Marble Monthly, the 2017 release of Geographic Calculator was unveiled, which includes a powerful new Seismic Survey QC tool. If you haven’t tried this comprehensive coordinate management software, why not download an evaluation copy? Look out for an Android version of the popular Global Mapper Mobile app in the coming weeks followed by the 18.2 release of Global Mapper and the LiDAR Module.

 

LiDAR webinar screenshot

Webinars and Webcasts

At the time of writing, we have completed the first three in the eight-part LiDAR processing webcast series. Each of these video recordings explores a different aspect of point cloud data management in Global Mapper. Click the link below to watch the first in the series and be sure to subscribe to the Blue Marble YouTube Channel to receive notification when each video is available.

 

May Geo-Challenge

Where in the World Geo-Challenge

Thank you to all who submitted an entry in April’s Where in the World Geo-Challenge. Over 95% correctly identified all five geographic features. Check out the answers here. The randomly drawn winner and the recipient of a copy of Global Mapper is Nicolas George. This month, another copy of Global Mapper is up for grabs so why not take the challenge?

 

See complete terms and conditions here.

 

BMUC presentation

Upcoming Events

Visit with Blue Marble at the following events:

2017 Association for Unmanned Vehicle Systems International XPONENTIAL | Dallas, TX | May 8 – 11

2017 Maine Municipal Technology Conference | South Portland, ME | May 11

2017 Australian Petroleum Production & Exploration Association Conference | Perth, AU | May 14 – 17

Spring Northeast Arc User Group Conference | Amherst, MA | May 15

Global Mapper and LiDAR Module Training | Denver, CO | May 16 – 18

Combined Global Mapper/LiDAR Module Training | Perth, Western Australia | May 18 – 19

GEO Business 2017 | London, UK | May 23 – 24

United States Geospatial Intelligence Foundation Symposium | San Antonio, TX | June 4 – 7

EnerGIS | Canonsburg, PA | June 5 – 6

Commercial UAV Expo Europe | Brussels, Belgium | June 20 – 22

Blue Marble User Conference Amsterdam | Amsterdam, Netherlands | June 23